Frequently Asked Questions
Sweet answers to your most common questions.
How do you ensure the freshness of shipped desserts?
All our baked goods are made to order and shipped in insulated packaging with ice packs when necessary. We use expedited shipping methods to ensure your treats arrive as fresh as if they just came out of our oven.
Do you offer vegan or gluten-free options?
Yes, we believe everyone deserves a treat. We offer a curated selection of vegan and gluten-friendly cakes and cookies. Please check the specific product descriptions for detailed ingredient lists.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours of delivery for a replacement or refund.
Can I schedule a delivery for a future date?
Absolutely. During the checkout process, you can select a preferred delivery date from our calendar to ensure your desserts arrive perfectly timed for your special event or holiday.
Do you provide catering for large events or weddings?
We love being part of your celebrations! We offer custom catering packages for weddings, corporate events, and parties. Please fill out our 'Catering Inquiry' form for a personalized quote.
How should I store my desserts once they arrive?
Storage instructions vary by product. Generally, cakes should be refrigerated, while cookies and brownies can be kept at room temperature in an airtight container. Specific care instructions are included in every shipment.